K&F Concept United Kingdom

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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
Q
What are coupons？
A
Coupons are a great way of saving extra money on your orders. You can use coupons issued by Kentfaith when you purchase products from our website . Using coupons will reduce the cost of your order. Remember-A coupon can only be used once. Coupons issued by Kentfaith can be divided into All Categories Coupon, Category Coupon, Brand Coupon, Activity Coupon, and Commodity Coupon. Additionally, Kentfaith also provides POINT REWARDS can be superimposed with coupons.
Q
Why is my coupon not working?
A
Dear K&F customer, After receiving the coupon, please make sure to log in to your account before using it.
Q
Where can I get the coupons?
A
Dear K&F customer, Open method on computer: Open the coupon package in the coupon window on the right side of the homepage of the webpage.
Q
Where is the shipment from?
A

Kentfaith has multiple warehouses in Asia, Europe, America, Australia and the Middle East.

For example: the United States warehouse, Germany warehouse, Spain warehouse, England warehouse, France warehouse, Russia warehouse, Australia warehouse, Italy warehouse, Japan warehouse, and China warehouse etc.

KentFaith is committed to providing faster and cheaper delivery services to its customers. Overseas warehouses are constantly expanding and developing, and there will be more overseas warehouses to be chosen from in the future. Please CONTACT US for priority shipment if you need urgently.

Q
Can i cancel the order?
A
Cancellations can be processed for any order as long as they have not been shipped. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered. otherwise, is too late to cancel it once shipped out.
Q
The order cannot be found in the purchase record after payment
A
Dear K&F customer, When you use "Boleto" to complete your payment, this payment channel usually takes about 1-3 business days to transfer the amount to our website and account. After the system receives the amount in a few days, the order will be displayed on the website. At that time, we will process your order as soon as possible.
Q
Why hasn't my order been shipped yet?
A
Dear K&F customer, 1-2 days after you place the order. We need to pack your purchased products. After packing, we will hand it over to the logistics company to start shipping.
Q
How do I change the products in my order?
A
Dear K&F customer, Please provide our customer service staff with the model of the product you want to replace and your order number within 2 days. We will replace it for you. but if it has been shipped out, we can not change it anymore. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered.
Q
My order is not in my Kentfaith account?
A

There are 2 reasons why an order might not appear in your Order List.

1. The payment system encountered an error when you placed the order(failed order);
2. You placed your order as guest (without logging in to a Kentfaith account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then CONTACT US by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.

Q
Can i change my address?
A
1. If your order has not been shipped out, we can change the address for u/ but if it has been shipped out, we can not change it anymore. All orders completed before 9:00 am GMT+8(Mon-Sat) will be shipped on the same day as ordered.
2. If the parcel was returned due to wrong address/buyer reasons but can be resend, you will need to pay for the resend shipping fee of EUR8, thanks for understanding.